Note: When using Reset FF Proxy Settings option Firefox should be closed. A copy of Result.txt will be saved in the same directory the tool is run. List Users, Partitions and Memory size.Ĭlick Go and post the result (Result.txt).Please download MiniToolBox save it to your desktop and run it. Let's try these and see if they can help.

Re-Enable your antivirus and other security programs when all done.

After reboot, attach the log Cureit.log you saved previously in your next reply.

Reboot your computer to allow files that were in use to be moved/deleted during reboot.

Once completed click on the green Open Report link.

If you see an item that you are absolutely sure is OK, then un-check the check box for that item, otherwise keep it on Cure.

If a threat is found you can click on the Action column in the program.

Then click on the Start scanning button.

Place a check mark on all the items except for Temporary files and System restore points - those items should not have a check mark on them.

Then click on the Continue button and then click on the Select objects for scanning link just below the ' Start scanning' button.

Then if needed choose your Language by clicking on the small globe like icon in the upper right corner by the wrench.

Click on the check box to agree to participate in their software improvement program.

Click OK to scan your computer in the Enhanced Protection Mode.

Click on the Yes button to start the installer.

You should have your User Account Control (UAC) enabled for improved security and which should then produce a dialog box asking for approval to run the installer.

Close all open programs including all Web browsers and then double-click on drweb-cureit.exe to start the installer.

If it does not have a Digital Signature then do not run it.

Once you have downloaded Dr.Web CureIt! you should right click over it and choose Properties and verify it has a Digital Signature.

Temporarily turn off any other security add-ons or applications you may also have.

If needed you can also temporarily disable it from starting with Windows.

If using Malwarebytes Anti-Malware PRO you can right click over the tray icon and disable the Protection Modules.

Once the scans have completed please re-enable your antivirus.

Shutdown your antivirus to avoid any conflicts while scanning.

Internet Explorer may show a warning when downloading - the file is safe to download from the provided link.

NOTE: Free usage of Dr.Web CureIt! for business purposes is illegal.

Please download Dr.Web CureIt! antivirus and save it to your computer.Then run the following antivirus scanner and let me know if it finds anything or not. Please download this tool from ESET antivirus and save it to your computer. Endpoint Detection & Response for Servers

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